Delivery

Depending on the weight, length and value of the items you have ordered will determine how we will delivery your goods.  Orders received that contain heavy items such as render, screed, plaster & jointing compounds will be palletised and distributed via a haulage network.  All other items such as beads, hand and power tools will be delivered via a parcel courier service.   You will be able to find the delivery method for your order within your order acknowledgement email.  The order might arrive in multiple consignments split over 2 day period.  The cost of delivery is calculated at check out.  

Your items will automatically dispatch as they become available. Items that are not in stock will be communicated to you. 

Delivery time vary according to your selected delivery address.

All deliveries must be signed for unless prior agreement is in place and items can be left in a safe and accessible area.  We take no responsibility for items that are left without a signature.  Items left without a signature will be classed as delivered in perfect condition.  It is important damaged items are reported to both the delivery driver and Amaroc at time of delivery.  Any unsuccessful delivery attempts whereby you are deemed at fault will be charged at the original cost.

Parcel Deliveries - Render/Plaster Beads, PVA & SBR, Hand & Power Tools

Parcel deliveries are usually delivered within 48 hours of dispatch.  All items are placed in a box and if required products will be wrapped in protective packaging.  If you have received your order and find that it is damaged, please use the contact form or phone Amaroc Customer Services within 2 working days upon receipt of goods.

Free Standard Parcel Delivery is offered on Metal Bead & Hand Tools** orders over £100 (excl. VAT)*

*Please note this only applies to parcel deliveries and is not applicable to orders that require pallets or special orders.

**Hand Held Tools greater that 1 mtr and Power Tools may be exempt from Free Delivery.

For Hand Tool orders under £100 (excl. VAT), other non-pallet items & express delivery services:

  • Standard Delivery - This means that your goods will be processed as normal and shipped by courier. Ordered goods will usually arrive within 2 - 5 working days for most of the UK mainland.  
  • Premium Delivery - Delivery is usually made between 08:00 and 18:00 on 1-2 working days or earliest possible working day. Saturday is not classed as a working day.

Pallet Delivery -  Render, Screed, Plaster & Jointing Compounds

  • Pallet Delivery - Items ordered before 12:00pm and are in stock will be dispatched on the same day. Delivery firms are doing everything possible to delivery goods on the next working day but in the current climate deliveries can take up to 3 working days after dispatch.  Deliveries are usually made between the hours of 8 am and 5 pm and must be signed for. Re-deliveries will be charged accordingly at the customers' expense.

Important: Please Read

You are responsible for ensuring items can be delivered on a pallet via a commercial lorry.  You are responsible for ensuring the lorry can access your property - smaller lorries are available upon request.  Tail Lift offload is included.  Moffat offloads are available on request but are expensive and must be paid for prior to dispatch. Offloading from a tail gate requires the use of a pallet/pump truck, the ground must be suitable for the pallet truck.  For example, some gravel drives can cause offload issues.  It is important damaged items are reported to both the delivery driver and Amaroc at time of delivery.  All deliveries must be signed for unless prior agreement is in place and items can be left in a safe and accessible area.  We take no responsibility for items that are left without a signature.  Items left without a signature will be assumed as delivered in perfect condition. Any unsuccessful delivery attempts whereby you are deemed at fault will be charged at the original cost.

We keep you informed

Shortly after you place your order, you will receive an order acknowledgement email to confirm that we have received your order.

Once your order has been accepted and dispatched we will where possible send a dispatch notification email confirming that your order has been processed. This email contains your order details, tracking information as well as your selected delivery method. Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Changes to your order

Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If you have any questions, please use the contact form or phone Amaroc Customer Service.

Tracking your order

For carrier deliveries, you can track the status of your order online, 24 hours a day, 7 days a week. To track your order, click Account at the top of the page and select the order you wish to track.

On the Account page, you can view the current status of your order, view the items ordered and track your delivery.

Problems with your order

Missed deliveries

Parcel Delivery: If you are not at the specified address when the courier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.

If your order has passed the scheduled delivery date in your dispatch notification email, please use the contact form or phone Amaroc Customer Service.

We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

Please note missed deliveries will be charged at the cost of re-delivery from the courier service.

Pallet Delivery: If you are not at the specified address when the haulage courier attempts to deliver your items and a prior agreement has not been put in place, the courier will attempt to call you on the phone number provided.  If you are unreachable or the driver is unable to offload the items then the goods will be taken back to the haulage depot.  Any unsuccessful delivery attempts whereby you are deemed at fault will be charged at the original cost and must be paid for prior to any redelivery.

Damaged or defective orders

If you have received your order and find that it is damaged, please use the contact form or phone Amaroc Customer Service within 2 working days upon receipt of goods.  If the damage is notable on signing please ensure the courier is told and only sign accepted but damaged.  With any damage caused via delivery, Amaroc will be in direct contact with the courier to resolve the issue as quickly as possible with as little inconvenience to you. It is advisable to take a photo of any damaged caused to assist us in our investigations. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

Bagged products such as Render, Plaster, Screed, Dashing & Taping Compounds may take damage as it passes through the haulage network. Where as the damage to the bags looks unsightly and some render is usually lost the actual render is perfectly usable. Amaroc will make a decision on individual basis whether or not to refund any bags damaged during delivery or send out replacements.

If you're having trouble with your new purchase or believe it is defective, please call Amaroc immediately.


Missing Invoices

Amaroc wants to be seen to be doing as much as it can for the environment.  Within 3-5 days of your order being delivered, you should receive an official Amaroc invoice by e-mail. If you do not receive this invoice or if you require an additional copy for your records please use the contact form or phone Amaroc Customer Service who will provide additional copies.

Cancellations

If your order has not yet been dispatched, you can cancel via the contact form or by phoning Amaroc Customer Service. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return by contacting Customer Services.  Please note that you may be liable for a return transportation charge.

Returns and Refunds

Returns can be arranged via the contact form or by phoning Amaroc Customer Services. Please see our Returns & Refunds policy.

Returns are subject to Amaroc's Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 30 calendar days of delivery. This option is in addition to your consumer rights to return defective products.

Swindon Store

Alpha Building, Westmead Industrial Estate, Swindon, SN5 7SW

01793 232930

Mon - Fri, 7:30am - 4:30pm
Saturday, Closed

Bristol Store

Unit G4D, Horizon 38 Business Park, Bolingbroke Way, Patchway, Bristol, BS34 6FE

0117 3017474

Mon - Fri, 7:30am - 4:30pm
Saturday, Closed